Refund policy
Exchange Policy
Last updated: July 2026
At Anaspasa, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect item, we are happy to offer an exchange in accordance with the policy below.
Exchange Eligibility
You may request an exchange within 48 hours of receiving your order.
To be eligible for an exchange, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase or your order number.
To request an exchange, please contact us at:
Our customer support team will provide you with the exchange instructions.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery with:
- Your order number.
- Photos of the item.
- A brief description of the issue.
We will review your request and arrange an exchange if approved.
Non-Exchangeable Items
For hygiene and quality reasons, we cannot exchange products that:
- Have been opened or used.
- Are not in their original packaging.
- Are damaged due to misuse by the customer.
- Were purchased during clearance or final sale promotions (unless they arrived damaged or incorrect).
No Refunds
Anaspasa does not offer refunds.
Approved requests are eligible for exchange only.
Contact Us
If you have any questions regarding our Exchange Policy, please contact us:
Anaspasa